What are KPIs in the context of workflow evaluation?

Key Performance Indicators, commonly referred to as KPIs, are measurable values that demonstrate how effectively an organization or department is achieving key business objectives. In the context of workflow evaluation, KPIs provide quantifiable metrics that help in assessing the efficiency and effectiveness of various processes within the workflow.

By focusing on specific objectives, KPIs enable teams to track progress, identify areas for improvement, and make decisions based on data rather than assumptions. For example, in a workflow, KPIs might include metrics related to time taken to complete tasks, the volume of tasks completed, or error rates. These indicators are critical for pinpointing what is working well and what requires adjustment in workflows, thereby facilitating continuous improvement.

The other options do not accurately reflect the standard definition of KPIs within workflow evaluation. Key Problem Indicators and Key Process Inefficiencies suggest a focus on negatives rather than overall performance measurement, while Key Performance Improvements refers to the outcomes rather than the metrics used to evaluate progress. Hence, C is the correct answer.