What is a "workflow governance" model?

A "workflow governance" model is defined as a framework outlining roles, responsibilities, and procedures for managing workflows. This model is vital for ensuring that all activities within a workflow are executed properly and in accordance with organizational standards. It establishes clear guidelines for who is responsible for each part of the process, facilitating accountability and effective communication.

This framework serves multiple purposes, including ensuring compliance with regulations, aligning workflows with organizational goals, and providing a structured method for evaluating and improving workflow effectiveness over time. By outlining explicit roles and responsibilities, it helps prevent overlaps or gaps in tasks, thereby enhancing the overall efficiency of the workflow. Furthermore, a well-defined governance model can improve stakeholder engagement by clarifying decision-making processes and escalation paths.

In contrast, the other choices focus on different aspects of workflow management that do not encapsulate the concept of governance. Software tools for automation are specifically designed to execute tasks but do not provide the structural oversight that governance entails. Metrics measure efficiency but do not define the roles or responsibilities in managing workflows. Lastly, training strategies, while essential for employee competency, do not relate directly to the governance and oversight required for proper workflow management.