What is the impact of poor workflow design on an organization?

The impact of poor workflow design on an organization primarily manifests in several negative outcomes, making the option highlighting inefficiencies, increased costs, and low employee morale the most accurate choice. When workflows are poorly designed, they often lack clarity and efficiency, leading to wasted resources and time. Employees may find themselves bogged down by redundant tasks or unclear processes that hinder their productivity.

This inefficiency can translate into increased operational costs, as more time and resources are required to perform tasks ineffectively. Moreover, if employees frequently encounter obstacles and frustrations due to a lack of coherent workflows, their morale can suffer significantly. Lower morale can lead to disengagement, higher turnover rates, and ultimately a negative impact on the overall work environment.

In contrast, the other options suggest outcomes that are contrary to the realities of poor workflow design. Strong teamwork is typically the result of effective communication and well-structured processes, not poor design. Simplified processes and improved customer satisfaction typically stem from well-thought-out workflows that enhance efficiency and effectiveness, rather than the confusion and frustration that arises from poor design.