What is the primary goal of process mapping?

The primary goal of process mapping is to visualize and understand how a process operates. This technique involves creating a visual representation of the steps involved in a process, which helps stakeholders to see the sequence of activities, identify redundancies, and clarify responsibilities. By mapping out a process, organizations can gain insights into its efficiency and effectiveness, paving the way for improvements.

This understanding is crucial for enhancing workflows, refining processes, and addressing any bottlenecks. It can also facilitate communication among team members, ensuring everyone is on the same page regarding how the process functions. This foundational comprehension is essential before pursuing other related objectives, such as gathering feedback, implementing technology solutions, or generating reports.