Which of the following is a key discovery question when building a workflow?

In the context of building a workflow, understanding how work usually begins is crucial for establishing an effective process. This discovery question helps identify the starting point of any workflow, which can significantly influence the entire flow of tasks that follow. By recognizing how work is typically initiated—whether it's through a specific trigger, request, or event—teams can design the workflow to align with real-world practices. This ensures that the workflow feels natural to the users and integrates smoothly into existing processes, ultimately impacting efficiency and effectiveness.

While considerations like the necessary tools, project sponsorship, and deadlines are important, they pertain more to the operational aspects of managing a project rather than uncovering the foundational elements of how the workflow operates. Therefore, identifying the starting mechanism of work serves as a pivotal first step in workflow development.