Why is it important to involve end-users in workflow design?

Involving end-users in workflow design is crucial because they possess practical insights and experiences that are essential for creating effective and efficient workflows. End-users are often the ones who will interact with the workflow on a daily basis, and their input can highlight real-world challenges, preferences, and needs that may not be apparent to designers or decision-makers.

Their involvement helps ensure that the workflow is user-friendly and meets the actual requirements of the tasks to be completed. When end-users feel heard and see their feedback reflected in the design, it fosters a sense of ownership and increases the likelihood of successful adoption once the workflow is implemented. Additionally, incorporating their insights can lead to identifying potential obstacles early in the design process, ultimately resulting in a more streamlined and effective workflow.

In contrast, neglecting their input risks developing a workflow that is misaligned with user needs, which can lead to frustration and low adoption rates.